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FAQ
Find answers to common questions here.
If you need more help, feel free to reach out to us.
Account Registration & Login
How can I open a new account?
How can I verify my email?
Forgot Password – How to reset my password?
Not receiving the verification code?
Joining Your Company
How do I join my company via an Invitation Link?
How do I join my company via an Activation Code?
E-Wallet
What is an E-Wallet? What can I do with it?
Which currencies can I add, keep and receive in my E-Wallet?
How can I top up my my E-Wallet balance on the platform?
What are the payment methods to top up my E-Wallet balance?
Conversion
What is a Conversion, and how do I create a conversion?
How can I pay for the conversion?
How can I amend, cancel, or split a conversion?
How can I set priority to adjust processing order of conversion/payment tickets?
Payments
What is a Payment, and how do I create one?
What funding methods can I use for my payment?
What is Capay Unique PayID and how can I find and use it for payments?
What are the charge fees for payments, and how do they work?
How can I amend or cancel a payment, and what should I know about payment statuses?
Order
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What is an Order and how do I create one?
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How can I amend or cancel an order in CAPAY, and what should I know about order statuses?
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How can I amend or cancel an order in CAPAY, and what should I know about order statuses?
Account, Beneficiary & Company Management
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How can I manage my Direct Debit and Virtual Account?
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How can I manage Beneficiaries?
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How can I manage my company information and contacts?
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